FREQUENTLY ASKED QUESTIONS
Vi behandler og sender ordrer indenfor 3–5 business days after payment confirmation.
Leveringstider varierer afhængigt af produkttype og lagersted:
- Tilpassede dukker: Produktionen tager omkring 10 hverdage, forsendelse tager 10–20 days.
- Stock dukker (USA/EU varehuse): Leveres indenfor 3-7 hverdage.
- Legetøj til voksne & tilbehør: Som regel 5–14 business days, afhængigt af din destination.
Hvis din ordre omfatter flere varer, de kan sendes separat for at sikre hurtigere levering.
Once your order ships, you’ll receive an email notification containing your tracking number and tracking link.
If you don’t see it after 5 hverdage, please check your spam/junk folder or contact our support team.
Absolut. Dit privatliv er vores topprioritet.
- Diskret emballage: Almindelig, unmarked boxes with no product name or logo.
- Neutralt faktureringsnavn: Your bank statement will not display any sensitive or adult-related wording.
- Datakryptering: Alle personlige oplysninger og betalingsoplysninger er sikkert krypteret.
We guarantee your order will remain completely confidential from checkout to delivery.
Orders can be canceled within 8 timer of successful payment for a full refund.
Once your order has been shipped, it cannot be canceled or changed.
Please contact [email protected] as soon as possible if you wish to cancel.
If your product arrives damaged, please contact us immediately and send the following to [email protected]:
- Photos of the outer box
- Photos of the shipping label
- Photos of the damaged product
We’ll assess the situation and provide a replacement or refund depending on the extent of the damage.
If your product has quality issues, please report them within 7 dage of receiving your order.
Due to the personal nature of our products, we cannot accept returns for opened or used items unless there’s a verified defect.