FREQUENTLY ASKED QUESTIONS
Wir bearbeiten und versenden Bestellungen innerhalb 3–5 business days after payment confirmation.
Die Lieferzeiten variieren je nach Produkttyp und Lagerstandort:
- Maßgeschneiderte Puppen: Die Produktion dauert ca 10 Werktage, Versand dauert 10–20 days.
- Stockpuppen (US-/EU-Lager): Lieferung innerhalb 3–7 Werktage.
- Spielzeug für Erwachsene & Zubehör: Normalerweise 5–14 business days, abhängig von Ihrem Reiseziel.
Wenn Ihre Bestellung mehrere Artikel umfasst, Sie können separat versandt werden, um eine schnellere Lieferung zu gewährleisten.
Once your order ships, you’ll receive an email notification containing your tracking number and tracking link.
If you don’t see it after 5 Werktage, please check your spam/junk folder or contact our support team.
Absolut. Ihre Privatsphäre hat für uns oberste Priorität.
- Diskrete Verpackung: Schmucklos, unmarked boxes with no product name or logo.
- Neutraler Rechnungsname: Your bank statement will not display any sensitive or adult-related wording.
- Datenverschlüsselung: Alle persönlichen Daten und Zahlungsinformationen werden sicher verschlüsselt.
We guarantee your order will remain completely confidential from checkout to delivery.
Orders can be canceled within 8 Std. of successful payment for a full refund.
Once your order has been shipped, it cannot be canceled or changed.
Please contact [email protected] as soon as possible if you wish to cancel.
If your product arrives damaged, please contact us immediately and send the following to [email protected]:
- Photos of the outer box
- Photos of the shipping label
- Photos of the damaged product
We’ll assess the situation and provide a replacement or refund depending on the extent of the damage.
If your product has quality issues, please report them within 7 Tage of receiving your order.
Due to the personal nature of our products, we cannot accept returns for opened or used items unless there’s a verified defect.