Jooytoy FAQ — Frequently Asked Questions

Lieferzeit

Wir bearbeiten und versenden Bestellungen innerhalb 3–5 business days after payment confirmation.

Die Lieferzeiten variieren je nach Produkttyp und Lagerstandort:

  • Maßgeschneiderte Puppen: Die Produktion dauert ca 10 Werktage, Versand dauert 10–20 days.
  • Stockpuppen (US-/EU-Lager): Lieferung innerhalb 3–7 Werktage.
  • Spielzeug für Erwachsene & Zubehör: Normalerweise 5–14 business days, abhängig von Ihrem Reiseziel.

Wenn Ihre Bestellung mehrere Artikel umfasst, Sie können separat versandt werden, um eine schnellere Lieferung zu gewährleisten.

Once your order ships, you’ll receive an email notification containing your tracking number and tracking link.

If you don’t see it after 5 Werktage, please check your spam/junk folder or contact our support team.

Absolut. Ihre Privatsphäre hat für uns oberste Priorität.

  • Diskrete Verpackung: Schmucklos, unmarked boxes with no product name or logo.
  • Neutraler Rechnungsname: Your bank statement will not display any sensitive or adult-related wording.
  • Datenverschlüsselung: Alle persönlichen Daten und Zahlungsinformationen werden sicher verschlüsselt.

We guarantee your order will remain completely confidential from checkout to delivery.

Wir akzeptieren die meisten gängigen Zahlungsmethoden, einschließlich:

  • Visum
  • MasterCard
  • American Express
  • Entdecken
  • JCB
  • Diners Club
  • PayPal

All payments are processed through secure, encrypted gateways to ensure safety and privacy.

Payment may fail due to:

  • Bankbeschränkungen für internationale oder erwachsene Einkäufe.

  • Unzureichendes Guthaben oder abgelaufene Karte.

  • Mismatched billing information or security verification issues.

Bitte überprüfen Sie Ihre Angaben oder versuchen Sie es mit einer anderen Methode. If the issue persists, contact your bank or our support team for assistance.

Orders can be canceled within 8 Std. of successful payment for a full refund.

Once your order has been shipped, it cannot be canceled or changed.

Please contact [email protected] as soon as possible if you wish to cancel.

Please review your order carefully before submission.

You may request a change within 12 Std. after placing the order, with a one-time modification fee of $59.00.

To modify, please email [email protected].

Nach 12 Std., orders cannot be modified as processing will have begun.

We ship worldwide, including but not limited to:

Vereinigte Staaten, Kanada, the United Kingdom, European Union countries, and Australia.

If your country is not listed during checkout, please contact our support team for confirmation.

For the US, Kanada, Großbritannien, und EU-Länder, all customs duties and import taxes are included in the product price.

Für andere Regionen, import duties may apply based on local customs regulations.

Our team will assist you if any customs documentation is needed.

If your product arrives damaged, please contact us immediately and send the following to [email protected]:

  • Photos of the outer box
  • Photos of the shipping label
  • Photos of the damaged product

We’ll assess the situation and provide a replacement or refund depending on the extent of the damage.

If your product has quality issues, please report them within 7 Tage of receiving your order.

Due to the personal nature of our products, we cannot accept returns for opened or used items unless there’s a verified defect.

Some products may be shipped separately due to packaging requirements, so they might not arrive at the same time.

If you receive only part of your order, please allow a few more days.

You can contact our support team for updated tracking information anytime.

It’s normal for international tracking information to take several days to update. Once your order is shipped, the tracking status might remain unchanged for 3–5 business days due to logistics system delays or customs processing. Please rest assured that your package is still in transit. If no update appears after 7 Werktage, please contact our support team at [email protected].

After your payment is successfully processed, a confirmation email is automatically sent to your registered email address. Please check your spam or promotions folder, as sometimes it may be filtered. If you still don’t receive it within 1 hour, please contact [email protected] with your order information.

Doll FAQ — Common Questions About Sex Dolls

Will my doll come with the clothes shown in the pictures?

The clothes in product photos are for display only. Einige grundlegende Kleidungsstücke können enthalten sein, but not the same as shown in the pictures.

Ja. For customized dolls, we can provide factory preview photos before shipping upon request.

Absolut. You can choose body shape, Hautton, makeup, eye color, hair style, and more.

Contact us before ordering to discuss customization details.

  • TPE dolls: Softer, more flexible, lifelike touch, but require more maintenance.
  • Silicone dolls: More durable, detailed, and easier to clean.

Both materials are non-toxic, hypoallergenic, and completely safe.

Ja. All dolls are made from medical-grade, non-toxic materials that meet international safety standards. Clean thoroughly before and after use to maintain hygiene and product lifespan.
Ja, a mild scent can sometimes occur due to the nature of silicone or TPE materials and packaging conditions. This is completely normal and not harmful. Simply place the product in a well-ventilated area for 24–48 hours, and the smell will naturally fade.
Please clean your toy before and after each use with warm water and mild antibacterial soap or a special toy cleaner. Dry it gently with a soft towel and store it in a cool, dry place away from direct sunlight. For dolls, avoid prolonged pressure on one area and keep them covered with a soft blanket or storage bag to prevent deformation.