FREQUENTLY ASKED QUESTIONS
Wij verwerken en verzenden bestellingen binnen 3–5 business days after payment confirmation.
De levertijden variëren afhankelijk van het producttype en de magazijnlocatie:
- Aangepaste poppen: De productie duurt ongeveer 10 werkdagen, verzending duurt 10–20 days.
- Voorraad poppen (Magazijnen VS/EU): Binnen geleverd 3–7 werkdagen.
- Speelgoed voor volwassenen & accessoires: Gebruikelijk 5–14 business days, afhankelijk van uw bestemming.
Als uw bestelling meerdere artikelen bevat, ze kunnen afzonderlijk worden verzonden om een snellere levering te garanderen.
Once your order ships, you’ll receive an email notification containing your tracking number and tracking link.
If you don’t see it after 5 werkdagen, please check your spam/junk folder or contact our support team.
Absoluut. Uw privacy is onze topprioriteit.
- Discrete verpakking: Vlak, unmarked boxes with no product name or logo.
- Neutrale factuurnaam: Your bank statement will not display any sensitive or adult-related wording.
- Gegevenscodering: Alle persoonlijke en betalingsinformatie is veilig gecodeerd.
We guarantee your order will remain completely confidential from checkout to delivery.
Orders can be canceled within 8 uur of successful payment for a full refund.
Once your order has been shipped, it cannot be canceled or changed.
Please contact [email protected] as soon as possible if you wish to cancel.
If your product arrives damaged, please contact us immediately and send the following to [email protected]:
- Photos of the outer box
- Photos of the shipping label
- Photos of the damaged product
We’ll assess the situation and provide a replacement or refund depending on the extent of the damage.
If your product has quality issues, please report them within 7 dagen of receiving your order.
Due to the personal nature of our products, we cannot accept returns for opened or used items unless there’s a verified defect.