FREQUENTLY ASKED QUESTIONS
Processamos e enviamos pedidos dentro 3–5 business days after payment confirmation.
Os prazos de entrega variam dependendo do tipo de produto e localização do armazém:
- Bonecos personalizados: A produção leva cerca de 10 dias úteis, o envio leva 10–20 days.
- Bonecos de estoque (Armazéns dos EUA/UE): Entregue dentro 3–7 dias úteis.
- Brinquedos para adultos & acessórios: Geralmente 5–14 business days, dependendo do seu destino.
Se o seu pedido incluir vários itens, eles podem ser enviados separadamente para garantir uma entrega mais rápida.
Once your order ships, you’ll receive an email notification containing your tracking number and tracking link.
If you don’t see it after 5 dias úteis, please check your spam/junk folder or contact our support team.
Absolutamente. Sua privacidade é nossa principal prioridade.
- Embalagem Discreta: Simples, unmarked boxes with no product name or logo.
- Nome de cobrança neutro: Your bank statement will not display any sensitive or adult-related wording.
- Criptografia de dados: Todas as informações pessoais e de pagamento são criptografadas com segurança.
We guarantee your order will remain completely confidential from checkout to delivery.
Orders can be canceled within 8 horas of successful payment for a full refund.
Once your order has been shipped, it cannot be canceled or changed.
Please contact [email protected] as soon as possible if you wish to cancel.
If your product arrives damaged, please contact us immediately and send the following to [email protected]:
- Photos of the outer box
- Photos of the shipping label
- Photos of the damaged product
We’ll assess the situation and provide a replacement or refund depending on the extent of the damage.
If your product has quality issues, please report them within 7 dias of receiving your order.
Due to the personal nature of our products, we cannot accept returns for opened or used items unless there’s a verified defect.