Jooytoy FAQ — Frequently Asked Questions

Shipping Time

We process and ship orders within 3–5 business days after payment confirmation.

Delivery times vary depending on product type and warehouse location:

  • Customized dolls: Production takes around 10 business days, shipping takes 10–20 days.
  • Stock dolls (US/EU warehouses): Delivered within 3–7 business days.
  • Adult toys & accessories: Usually 5–14 business days, depending on your destination.

If your order includes multiple items, they may be shipped separately to ensure faster delivery.

Once your order ships, you’ll receive an email notification containing your tracking number and tracking link.

If you don’t see it after 5 business days, please check your spam/junk folder or contact our support team.

Absolutely. Your privacy is our top priority.

  • Discreet Packaging: Plain, unmarked boxes with no product name or logo.
  • Neutral Billing Name: Your bank statement will not display any sensitive or adult-related wording.
  • Data Encryption: All personal and payment information is securely encrypted.

We guarantee your order will remain completely confidential from checkout to delivery.

We accept most major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • PayPal

All payments are processed through secure, encrypted gateways to ensure safety and privacy.

Payment may fail due to:

  • Bank restrictions on international or adult-related purchases.

  • Insufficient funds or expired card.

  • Mismatched billing information or security verification issues.

Please verify your details or try another method. If the issue persists, contact your bank or our support team for assistance.

Orders can be canceled within 8 hours of successful payment for a full refund.

Once your order has been shipped, it cannot be canceled or changed.

Please contact [email protected] as soon as possible if you wish to cancel.

Please review your order carefully before submission.

You may request a change within 12 hours after placing the order, with a one-time modification fee of $59.00.

To modify, please email [email protected].

After 12 hours, orders cannot be modified as processing will have begun.

We ship worldwide, including but not limited to:

United States, Canada, the United Kingdom, European Union countries, and Australia.

If your country is not listed during checkout, please contact our support team for confirmation.

For the US, Canada, the UK, and EU countries, all customs duties and import taxes are included in the product price.

For other regions, import duties may apply based on local customs regulations.

Our team will assist you if any customs documentation is needed.

If your product arrives damaged, please contact us immediately and send the following to [email protected]:

  • Photos of the outer box
  • Photos of the shipping label
  • Photos of the damaged product

We’ll assess the situation and provide a replacement or refund depending on the extent of the damage.

If your product has quality issues, please report them within 7 days of receiving your order.

Due to the personal nature of our products, we cannot accept returns for opened or used items unless there’s a verified defect.

Some products may be shipped separately due to packaging requirements, so they might not arrive at the same time.

If you receive only part of your order, please allow a few more days.

You can contact our support team for updated tracking information anytime.

It’s normal for international tracking information to take several days to update. Once your order is shipped, the tracking status might remain unchanged for 3–5 business days due to logistics system delays or customs processing. Please rest assured that your package is still in transit. If no update appears after 7 business days, please contact our support team at [email protected].

After your payment is successfully processed, a confirmation email is automatically sent to your registered email address. Please check your spam or promotions folder, as sometimes it may be filtered. If you still don’t receive it within 1 hour, please contact [email protected] with your order information.

Doll FAQ — Common Questions About Sex Dolls

Will my doll come with the clothes shown in the pictures?

The clothes in product photos are for display only. Some basic clothing may be included, but not the same as shown in the pictures.

Yes. For customized dolls, we can provide factory preview photos before shipping upon request.

Absolutely. You can choose body shape, skin tone, makeup, eye color, hair style, and more.

Contact us before ordering to discuss customization details.

  • TPE dolls: Softer, more flexible, lifelike touch, but require more maintenance.
  • Silicone dolls: More durable, detailed, and easier to clean.

Both materials are non-toxic, hypoallergenic, and completely safe.

Yes. All dolls are made from medical-grade, non-toxic materials that meet international safety standards. Clean thoroughly before and after use to maintain hygiene and product lifespan.
Yes, a mild scent can sometimes occur due to the nature of silicone or TPE materials and packaging conditions. This is completely normal and not harmful. Simply place the product in a well-ventilated area for 24–48 hours, and the smell will naturally fade.
Please clean your toy before and after each use with warm water and mild antibacterial soap or a special toy cleaner. Dry it gently with a soft towel and store it in a cool, dry place away from direct sunlight. For dolls, avoid prolonged pressure on one area and keep them covered with a soft blanket or storage bag to prevent deformation.