FREQUENTLY ASKED QUESTIONS
We process and ship orders within 3–5 business days after payment confirmation.
Delivery times vary depending on product type and warehouse location:
- Customized dolls: Production takes around 10 business days, shipping takes 10–20 days.
- Stock dolls (US/EU warehouses): Delivered within 3–7 business days.
- Adult toys & accessories: Usually 5–14 business days, depending on your destination.
If your order includes multiple items, they may be shipped separately to ensure faster delivery.
Once your order ships, you’ll receive an email notification containing your tracking number and tracking link.
If you don’t see it after 5 business days, please check your spam/junk folder or contact our support team.
Absolutely. Your privacy is our top priority.
- Discreet Packaging: Plain, unmarked boxes with no product name or logo.
- Neutral Billing Name: Your bank statement will not display any sensitive or adult-related wording.
- Data Encryption: All personal and payment information is securely encrypted.
We guarantee your order will remain completely confidential from checkout to delivery.
Orders can be canceled within 8 timmar of successful payment for a full refund.
Once your order has been shipped, it cannot be canceled or changed.
Please contact [email protected] as soon as possible if you wish to cancel.
If your product arrives damaged, please contact us immediately and send the following to [email protected]:
- Photos of the outer box
- Photos of the shipping label
- Photos of the damaged product
We’ll assess the situation and provide a replacement or refund depending on the extent of the damage.
If your product has quality issues, please report them within 7 days of receiving your order.
Due to the personal nature of our products, we cannot accept returns for opened or used items unless there’s a verified defect.